Official Data Protection Document

91dewa Privacy Policy – Malaysian Player Personal Data Protection

At 91dewa, your privacy is not just a legal obligation — it is a core value we hold firmly. This document transparently explains how we collect, use, store, and protect your personal information.

Last Updated: 1 January 2026  |  Bahasa Malaysia Version  |  PDPA 2010 Compliant
Your Data Is Secure
256-bit SSL encryption is active on all transactions and communications across the 91dewa platform.
Malaysia PDPA 2010
256-bit SSL Encryption
No Third-Party Data Sales
Data Encrypted
256-bit SSL Active
User Rights
Access, amend, delete
PDPA Compliance
Malaysia Act 2010
No Data Selling
To third parties
This Privacy Policy was last updated on January 1, 2026. Please check back regularly for any updates.

1 Introduction

91dewa values the privacy of every user on our platform. This Privacy Policy is provided to transparently explain how we handle your personal information — from the moment you register an account to every time you log in and play.

This document forms part of the overall agreement between you and 91dewa, and should be read together with Terms & Conditions our platform. By using 91dewa's services, you consent to the collection and use of your personal data as described in this document.

Legal Basis: This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the collection, processing, and use of personal data in Malaysia.

If you disagree with any part of this policy, please discontinue use of the 91dewa platform. For any privacy-related inquiries, our team is available 24 hours a day through the support channels provided.

2 Personal Data We Collect

91dewa only collects data that is strictly necessary to operate the platform safely and effectively. We do not collect excessive or irrelevant information beyond what is needed to run our services.

2.1 Data You Provide Directly

  • Account Information: Full name, date of birth, identification card number (for KYC verification), email address, phone number, and chosen username.
  • Financial Information: Bank account number, account holder name, and digital wallet details for processing deposits and withdrawals.
  • Verification Documents: Copies of your identity card, bank statements, or other documents requested during the KYC process.
  • Communications: Any messages, feedback, or complaints you submit to the 91dewa support team.

2.2 Data Collected Automatically

  • Technical Data: IP address, browser type, operating system, screen resolution, and device information.
  • Session Data: Pages visited, session duration, games played, bets placed, and navigation patterns within the platform.
  • Location Data: General location based on IP address for regulatory compliance and fraud prevention purposes.
  • Cookie Data: Session cookies, preference cookies, and analytics cookies — explained in further detail in Section 6.
Data Type Primary Purpose Status
Name & Identity Account verification & KYC Mandatory
Banking Information Deposit & withdrawal processing Mandatory
Email Address Communication & account security Mandatory
Game Data Service improvements Automatic
Cookie Data User experience & analytics Options

3 How Your Personal Data Is Used

All data collected by 91dewa is used solely for legitimate purposes directly related to the platform's operations. We do not use your data for purposes you would not expect or that go against your interests.

  • Identity Verification (KYC): Ensuring every user is a real individual, aged 18 and above, using accurate information.
  • Transaction Processing: Enables deposits and withdrawals to be processed securely and quickly to the correct account.
  • Account Security: Detects unusual activity and suspicious login attempts, and protects your account from unauthorized access.
  • Fraud Prevention: Identifies and blocks fraudulent activity, money laundering, and platform abuse.
  • Customer Support: Enables our team to assist you more effectively when you contact us.
  • Platform Improvements: Analyzes usage patterns to improve overall design, performance, and user experience.
  • Service Communications: Sends important notifications relating to your account, transactions, promotions, and platform updates.
  • Legal Compliance: Fulfills reporting and compliance requirements with relevant authorities when required by law.

Our Guarantee: Your data never sold, rented, or exchanged with third parties for marketing or advertising purposes without your explicit prior consent.

4 Data Storage & Security

91dewa invests seriously in security infrastructure to keep your personal data protected at all times — whether it is being transmitted over the internet or stored on our servers.

Technical Security Measures

  • 256-bit SSL Encryption: All communications between your browser and 91dewa's servers are protected with the same industry-grade encryption used by financial institutions.
  • Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorized access.
  • Data at Rest Encryption: Sensitive data such as banking information is stored in encrypted format within our databases.
  • Firewall & 24/7 Monitoring: Our server infrastructure is protected by multi-layered firewall systems and continuously monitored for security threats.
  • Regular Security Audits: Penetration testing and security audits are conducted periodically by independent security experts.

Data Retention Period

Your personal data is retained for as long as your account is active and for any additional period required by law — generally no more than 7 years after account closure for financial records, in line with PDPA requirements and Malaysia's anti-money laundering regulations.

While we employ the latest security measures, no system can be guaranteed 100% secure. You are also responsible for keeping your account login credentials safe.

5 Data Sharing with Third Parties

91dewa does not share your personal data with third parties except in very limited situations and with clear justification. All data sharing is subject to strict confidentiality agreements.

Situations Where Data May Be Shared

  • Payment Processors: The payment gateway providers we use (DuitNow, FPX, digital wallets) receive only the minimum transaction data necessary to process your deposits and withdrawals.
  • Game Providers: Game providers such as Pragmatic Play and PG Soft receive an anonymized player ID without full identity details for technical game requirements — full identity data is not shared.
  • Legal Requirements: When ordered by a court, regulatory authority, or Malaysian law enforcement agency following due process.
  • Fraud Prevention: In cases of active fraud investigations, relevant information may be shared with related financial institutions or security agencies.

All third parties that receive 91dewa user data are bound by data processing agreements requiring them to protect that information to a standard equal to or higher than the one we apply.

6 Cookies & Tracking Technologies

91dewa uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform will not function without them.
  • Preference Cookies: Saves your preferences such as language, display settings, and game preferences for a seamless return experience.
  • Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement. This data is collected in aggregate and does not identify individuals.
  • Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access attempts.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the 91dewa platform.

7 Your Rights as a User

As a 91dewa user and as a Malaysian citizen or resident, you have certain rights under the Personal Data Protection Act 2010 regarding your personal data. 91dewa is committed to respecting and facilitating the exercise of these rights.

Data Access Rights

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request a correction. You can update basic information directly within your account.

Right to Erasure

You may request the deletion of your personal data when it is no longer needed, subject to any legal record-keeping obligations still in effect.

Right to Object to Processing

You may object to the use of your data for direct marketing purposes at any time. Requests to opt out of marketing communications will be processed immediately.

Data Portability Rights

You have the right to receive your personal data in a machine-readable format for transfer to another service if required.

To exercise any of the above rights, contact the 91dewa support team via live chat or email. Include your account number to speed up processing.

8 Children's Data Protection

91dewa is a platform strictly for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we determine that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on 91dewa are asked to contact us immediately.

Warning: 91dewa applies an age verification process during registration and throughout the KYC process. Registering with false information to bypass the age requirement is a serious violation of our Terms and Conditions.

9 Links to Third-Party Services

The 91dewa platform may contain links to third-party websites or services, such as game providers or payment gateways. This Privacy Policy applies only to the 91dewa platform and does not cover the privacy practices of other websites.

We encourage you to read the privacy policy of each third-party service you use alongside 91dewa. 91dewa is not responsible for the privacy practices or content of external websites linked through our platform.

10 Changes to This Privacy Policy

91dewa reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be posted on this page with a clear update date.

For significant changes, we will send a notification to the email address registered on your account at least 7 days before the changes take effect, giving you sufficient time to review and understand the new terms.

Continued use of the 91dewa platform after changes to the Privacy Policy are published is considered your acceptance of the updated privacy terms.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 91dewa handles your personal data, our Data Protection Officer (DPO) team is ready to assist.

We are committed to responding to all privacy-related inquiries within 3 working days and to resolve any valid complaints within 30 days. You can reach us via:

  • Live Chat: Available 24/7 directly within the 91dewa platform
  • Support Email: [email protected] (response within 24 hours)
  • FAQ Page: Visit our FAQ section for answers to frequently asked questions

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Why Your Data Is Safe at 91dewa

Six layers of data protection we apply for every platform user.

256-bit SSL Encryption

All data transmitted between your device and 91dewa's servers is encrypted using 256-bit SSL — the same security standard used by Malaysia's major banks to protect financial transactions.

Malaysia PDPA Compliance

91dewa operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our Data Protection Officer (DPO) ensures that every data processing activity meets local legal requirements.

Two-Factor Authentication

2FA is available for all 91dewa accounts, adding a critical security layer that prevents unauthorized access even if your password is compromised. Every login from a new device requires additional verification.

No Selling of Data to Third Parties

Your personal data is never sold, rented, or exchanged with advertisers, data brokers, or any third party for commercial purposes. Your information belongs to you — we only use it to operate our services.

Real-Time Threat Monitoring

91dewa's security system monitors platform activity 24 hours a day, 7 days a week to detect intrusion attempts, suspicious transaction patterns, and other security threats before they impact users.

User Rights Respected

We make it easy to exercise all user rights under PDPA — access, correction, deletion, and objection. Every request is handled transparently within the stipulated timeframe, free from unnecessary red tape.

Your Data Is Protected. Your Privacy Is Respected.

Ready to Play with Full Confidence?

With a transparent privacy policy and industry-standard security measures in place, you can focus on what matters — enjoying the best gaming experience at 91dewa.

PDPA 2010 Compliant 256-bit SSL Active No Data Selling 24/7 BM Support
Bahasa Melayu